Live Delivery Guarantee
We are committed to ensuring that all fish arrive safely and soundly to you, whether by our private couriers or interstate deliveries. That is why for all deliveries of fish we guarantee that if your fish do not arrive alive we will completely refund the value of the fish or organise a prompt replacement for you.
We take extra pre-cautions to ensure your fish are safe along their journey, however if you do notice that they have not survived shipment, please leave them inside the packaging provided and send us an image confirming this within 6 hours of your orders arrival.
Please not that any fish that are removed from their packaging before we are notified are not able to be covered by our guarantee. We are also unable to supply a refund or replacement for fish that have died during a redirection to a delivery facility as pick up was not successful.
Please reach our team at firstname.lastname@example.org if you have any queries about your purchase