Returns and Refund Policy
Returns of Aquatic Livestock:
As fish are very sensitive to disease we aren't able to receive returns of any aquatic livestock or plants (or ornaments submerged in your tank).
If your fish, plants or snails arrive dead on arrival we will organise a replacement or refund for you, as all of these are covered by our Arrive Alive Guarantee.
Returns of Non Livestock Items:
You are able to return any non-livestock items with all their original packaging to us, in line with ACCC Guidelines and Australian Consumer Law.
For these returns our team will help you with a store credit, or exchange when:
- The item is faulty
- The item is significantly different to described on the website or in store.
Always feel free to contact our team at firstname.lastname@example.org within 7 days of delivery to process your return. In your email include the issue with your item, and your order number.
You cannot claim a refund because you simply change your mind. This means that if you purchase an item or service and later decide that you no longer want it for reasons unrelated to the product's quality or the service's performance, the retailer or provider is not obligated to give you a refund.